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Home > Tracks
Track 15: Service Science

  • Track Chairs
    Fu-Ren Lin
    National Tsinghua University
    frlin@mx.nthu.edu.tw
    Stephen K. Kwan
    San Jose State University
    kwan_s@cob.sjsu.edu
  • Track Description

    Service Science is an emerging field that fosters a cross-disciplinary approach to the study of service systems which are value co-creating configurations of people, technology, internal and external stakeholders connected by value propositions and shared information (such as language, laws, measures, models, etc.) Service Science research may integrate domain knowledge and methodologies from existing disciplines such as business/management, technology, people and organization, computers and information systems, to provide unique contributions to academic and industry practices. The service sector has been the major engine of growth in the world economy in the recent past and foreseeable future, Service Science could play a significant role in fostering innovation in this sector as well as transformations in the agriculture and manufacturing sectors. This track aims to facilitate the dialogue among scholars and practitioners in sharing their research findings on studies of managerial, technical, design, engineering, and social issues related to service systems.

    The topics include but are not limited to the following:

    • Service Science concepts and theory
    • Research methodologies for Service Science
    • Inter-organizational service systems and service networks – business models and value propositions
    • Business process synthesis and decomposition within service systems
    • Service innovation methodology and case studies
    • Design thinking for service systems
    • Integration of IT services (back-end) architecture and management with customer services (front-end)
    • Service-oriented computing for dynamic provision of services
    • Methodologies, techniques, and tools for automated service composition and delivery
  • Associate Editors

    • Tilo Böhmann, Universität Hamburg, Germany
    • Bongsug (Kevin) Chae, Kansas State University, USA
    • Jashen Chen, Yuan Ze Universitiy, Taiwan
    • Bob Glushko, University of California, Berkeley, USA
    • Mika Helenius, Aalto University, Finland
    • Axel Hochstein, IBM Research, USA
    • San-yih Hwang, National Sat Yat-sen University, Taiwan
    • Cheryl Kieliszewski, IBM Research, USA
    • Weiping Li, Peking University, China
    • Kelly Lyons, University of Toronto, Canada
    • Gerhard Satzger, Karlsruhe Service Research Institute, Germany
    • Christof Weinhardt, Karlsruhe Service Research Institute, Germany
    • Rebecca H.J.Yen, National Tsing Hua University, Taiwan
    • Soe-Tsyr (Daphne) Yuan, National Chengchi University, Taiwan
    • Hossein Zadeh, Royal Melbourne Institute of Technology, Australia

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